Frequently Asked Questions
Everything you need to know about bringing curated design into your home.
How do you ensure the quality of pre-owned furniture?
Every piece at USED Creative undergoes a rigorous multi-point inspection. We evaluate structural integrity, material condition, and authenticity to ensure every item meets our high standards for luxury home decor.
What are your shipping rates for large furniture items?
Shipping costs are calculated at checkout based on the dimensions, weight, and delivery distance. We partner with specialized white-glove carriers to ensure your furniture arrives safely and is placed exactly where you want it.
Can I return an item if it doesn't fit my space?
We offer a 14-day return policy for most items. Please note that return shipping costs are the responsibility of the customer, and items must be returned in their original condition.
Do you offer international shipping?
Currently, we ship to the continental United States and Canada. For inquiries regarding international shipping to other regions, please contact our concierge team for a custom quote.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Affirm for qualifying purchases.
How often do you add new items to the collection?
Our inventory is updated weekly. Because our pieces are often one-of-a-kind or vintage, we recommend signing up for our newsletter to get first access to our latest curated arrivals.